Terms of Stay

01Bookings & deposits

• Rooms are held with the first night's charge on a card; nothing is final until the desk confirms it back to you.
• Event hall and private salon hire need a 25% deposit to lock the date.
• Group bookings (5+ rooms or full-venue formats) carry their own written quote — the email we send is the deal.

02Changes & cancellation

• Rooms: free cancellation or date change up to 48 hours before check-in; inside 48 hours, the first night is charged.
• Events and salon hire: free date change once, up to 7 days out. Cancellation inside 7 days keeps the deposit.
• No-shows are charged in full — a room we held for you is a room we couldn't sell.

03House rules

• Check-in from 2pm, checkout by 11am (1pm for suites, 2pm for the residence).
• Guests may receive visitors — they register at the desk, like you did.
• No smoking indoors; the garden terrace is the spot.
• Quiet hours run 11pm–7am in the corridors — the salon absorbs the noise, the rooms don't.
• Pets: small dogs welcome in Deluxe rooms, $40 a stay, tell us first.

04The gaming salon

• Strictly 18+ — photo ID at the door, no exceptions, no negotiations.
• Smart dress after 8pm; the door team's call is final.
• Phones away at the tables — privacy of the room comes first.
• We run responsible-play rules: self-exclusion honoured immediately, limits respected, and the house reserves the right to pause anyone's play.
• All gaming happens on the premises, in person — there is no online component, ever.

05Damage, loss & liability

• Damage beyond normal wear is charged to the card on file — broken chairs cost what chairs cost.
• Valuables: use the room safe; the house isn't liable for items left in rooms or vehicles.
• Nothing here removes your rights under Australian Consumer Law — where they conflict, the law wins.

06Events & private hire

• Final guest numbers confirmed 7 days before the event; catering bills to that number.
• The house controls the bar — RSA applies, and we stop serving when we should, not when it's awkward.
• External suppliers (florists, DJs, celebrants) coordinate through our events manager.

07Changes to these terms

We update this page when the house changes. The version live on your check-in date is the one that applies. Questions? The desk — +61 8 7091 9581 or happiora@gmail.com — answers in person, as always.